Frequently Asked Questions

The platform works in a few very simple steps. Click here.

Yes, your product will look exactly as it appears in the mockup generator.

However, minor variations may occur due to factors like screen calibration, and resolution.

Yes, for orders of more than 50 items, please contact us before making the payment to receive a customized price quote.

Yes, our gallery is at your service at all times and for any use, completely free of charge!

No, the usage and content on the platform are completely free and available to you at any time. You only pay for shipping and the actual product.

Yes, the platform is built so you can see your designs live. Once you click on the "Finish" button or the preview button, you'll be able to see a preview of your product.

When you design a product, you're essentially creating a sketch, and that's exactly how the product will look like, so its crucial you adjust it precisely.

To find the specific production time for each product, navigate to the product page and locate the 'Production Times' section. This will show the specific production times for that product.

Need help reading the size guide?

Refer to the next Article

Custom-designed products are manufactured individually to maintain a high and unique product standard.

Order processing times are completed after the first 12 hours.

During this time, you have the option to change, cancel, exchange, or update your order.

The production process time varies from product to product and is listed separately on each product page.

Production times typically range between 3-10 business days and vary depending on the complexity of your design.

Regular products, have significantly shorter processing times, typically between 2-6 business days.

Similar to custom-designed products, processing times for each product will be displayed on its page.

During holiday periods, delays may occur due to order volume or factory closures for holidays.

The order delivery time is calculated as follows: shipping time + production time\processing time = time for your order to be delivered.

For more information, click here.

We work quickly to minimize delivery times as much as possible.

We offer express shipping to ensure faster service for our customers. Waiting times for express shipping are 3-7 business days.

Yes, if your order is urgent, please contact us and send us the artwork you want to appear on your product.

We will send you a sketch for your approval and provide an update on the minimum production times.

Please note that this service requires payment of "service fees" and "premium shipping fees." To get a quote, simply contact us.

We offer 3 shipping options:

Economic shipping - delivery with a relatively long waiting time between 9-20 days.

Standard shipping - slightly longer wait time 5-12 days.

Premium delivery - Significant short waiting time between 3-7 days.

Premium and Economic shipping include door-to-door delivery service.

For more details see our Shipping Policy

It is possible to cancel or modify any order within the first 12 hours.

Go to your account and click on the "Returns" tab. The system will ask you for the order number and your email.

Then, you will receive instructions and options in the system.

Choose the option within the 12-hour window and follow the instructions.

After a few moments, you will receive an email confirmation that the cancellation has been approved, and a refund will be processed to the payment method used.

You can submit a cancellation request at the Returns Center here.

If you wish to cancel an order after the 12-hour window, it will be approved only according to our Return & Refund Policy.

Despite this, you can always check your eligibility for a refund at the Returns Center.

If you wish to make changes to an order after the 12-hour window, please contact us via email or WhatsApp to update your preferences.

Cancellation within the mentioned timeframe is only possible if your design has not started to be worked on.

Additionally, for regular products, returns are accepted within 30 days from receipt, and cancellation is possible as long as the order has not been transferred to the shipping company.

Yes! We offer several options for free shipping:

Orders starting from $70 USD and above qualify for free economic shipping.

For orders over 100 USD, standard shipping is free.

Orders over 180 USD qualify for free premium shipping.

For more information, refer to our shipping policy.

If an item you ordered arrives damaged or is missing a design you added, you can access the Return center, enter the details, and start the return process.

You can track the return process at every stage in the Return center until you receive the refund or the replacement product.

Alternatively, reach out via email, chat, or WhatsApp, and we'll promptly address any issues to ensure you receive a replacement product.

The three shipping options require the following conditions for your package to arrive safely at its destination:

1. Full name.
2. Valid address with postal code.
3. Valid phone number for coordination with the courier.
4. Valid email address to receive updates about the shipment and a tracking number.

If you identify any errors in the information you provided, please contact us as soon as possible so we can correct it.

We can correct any errors as long as the order has not been transferred to the Shipping company.

Once your order has completed the processing/production stage, you can track it on this page.

Regular Products

After you finished adding items to your shopping cart, click on the 'Checkout' button. Enter your contact details, shipping address, and payment information, then click on 'Continue'.

Personalized Products

After you finish designing your product, click on 'Done,' and the software will lead you to a page showing your design.

If you're satisfied with the design, click on the 'Add to Cart' button, and the software will take you to the options selection page (sizes, dimensions, etc.). Choose the relevant option and click on 'Confirm'."

After completing the production process of your order in the factory, you will receive an email with a tracking number.

With this number, you can access the 'Order Tracking' page on our website, where you will enter your order number and tracking number. You will receive ongoing updates on every step of your shipment process until its delivery.

Additionally, we will inform you at each stage of the order process:

• Once the manufacturing facility receives your design for the product, you will receive an email and WhatsApp notification confirming everything is in order.

• When the production process is completed, you will receive an email and WhatsApp notification from us.

• After we dispatch the shipment using your chosen shipping method, you will receive an email and WhatsApp notification from us with a tracking number, allowing you to track your shipment.

Please contact us as soon as possible so we can change your email or phone number.

We can modify your email address, phone number, name, and address at any given time, as long as the order is in production processes.

You can contact us via chat, WhatsApp, and email, or by using the contact form provided here.

WhatsApp: +972 52-466-0210

Email: info@formabonita.com"

Our customer service operates 6 days a week, from Sunday to Thursday, between 8:00 AM and 4:00 PM CST (UTC-6).

On Fridays, our customer service operates from 7:00 AM to 12:00 PM CST.

Please feel free to reach out to us at any time during our operating hours. Or, you can leave us a message, and we will get back to you during these hours.

• Credit Cards

• PayPal

• Google Pay

• Apple Pay

Our website uses the most stringent Transport Layer Security (TLS/SSL) protocols available in the market today to encrypt all personal information transmitted during the payment process and while using the platform.

Moreover, we collaborate with payment providers who encrypt all information you provide during the payment process.

Digital wallets - In addition to credit card companies, we also work with PayPal, Google Pay, and Apple Pay, all known for their high levels of security.

Shortly after the purchase, you will receive an invoice receipt and a summary of the order via email.

For more information about data security, you can always visit our privacy policy, or alternatively, contact us, and we will be happy to answer any relevant questions.